Frequently Asked Questions

Stamp-Connection, a rubber stamp manufacturing company, opened their doors on January 2, 2001 on 3^rd Street between Main and Roberts, in Gresham, Oregon. Stamp-Connection started with two employees, a promise to make rubber stamp shopping easy for their customers and the prestige to be a part of historic downtown Gresham.

Almost ten years later, the company is the largest rubber stamp manufacturer in the Pacific Northwest with annual sales close to $2 million, shipping orders to all 50 states and most Western countries and over 20,000 happy customers.

Stamp-Connection currently employs fourteen full-time employees and offers a high caliber of customer service rarely seen in office supply manufacturing. Our line of products and custom rubber stamps offer a user-friendly and enriching experience for all your daily marking needs.

Your privacy is important to us. The information you provide when placing an order is used to fulfill the requested services and communicate with you. You will be able to trust us and know that your personal and account information will never be disclosed or sold to a third party.EVER Visit our Privacy Policy page for complete details.

The type of stamp you need depends on your specific needs. In many cases, our customers use several of the stamps to fulfill different stamping needs. There are 3 specific types of stamps available: pre-inked, self inking and regular wood stamps.

Pre-inked stamps offer the highest quality and best cost per impression of all the stamps. There are two distinct styles of pre-inked stamps: iStamp and Xstamper. The iStamp pre-inked stamp uses light burst technology to produce a near print quality impression and creates up to 30,000 impressions before needing to be re-inked. The Xstamper pre-inked stamp uses specially designed rubber that is cut out using a laser engraver. The Xstamper address stamp produces up to 50,000 near print quality impressions from one stamp.

The self inking stamp is the most common stamp we manufacture. This stamp has a built-in ink pad that inks up the rubber piece and stamps the impression onto the desired area when pushed down. This stamp has economic advantages due to its inexpensive initial cost and ablity to handle high-volume stamping needs. Self inking stamp brands include: Ideal, ClassiX, 2000 Plus and Trodat.

Regular wood stamps use the same rubber piece that is used in a self inking stamp, except that it is mounted on a piece of wood with a handle. A separate ink pad is used to make an impression, giving this stamp versatility to change colors and use fast drying inks. However, this stamp is not recommended for high-volume or repetitive stamping for it does require the use of a stamp pad between each impression.

Contact our sales department at 888-667-1133 to help determine the best product to fit your needs.

A polymer stamp is made by pouring a liquid polymer compound on a sheet of glass and exposing it to ultraviolet light. This causes the polymer to expand in the exposed areas creating whatever has been placed on the negative being used. It should only be used with water based inks.

A rubber stamp is created by cutting with a laser into real rubber, or by utilizing a method called vulcanization. Laser cut rubber stamps are create clearer, sharper images and can be used with all types of ink.

Pre-inked stamps come with the ink imbedded into the die and only require about 1/4" of movement to make an impression. With self inking stamps, the impression die rests against the ink pad and when the handle is pushed, the die flips over away from the ink pad and makes the impression.

The material itself has been tested to make in excess of 50,000 impressions. As far as individual use of an inked stamp is concerned, the actual number of impressions depends on how hard the stamp is stamped, what material you are stamping onto and at what temperature the stamp is used at. A warm environment allows more ink to flow out of the stamp than a cooler temperature allows.

Our pre-inked stamps can be re-inked with proper ink. To re-ink: turn the stamp upside down so that you can see the die (text, lettering, etc). Place a few drops of ink just to cover the letters and let the stamp sit until the ink is absorbed.

Water-based ink is not permanent and can be removed with a mild detergent and water. Oil-based inks are resistant to water, moisture, mild soaps and detergents. The Xstamper brand oil-based inks are acid free, archival quality ensuring no damage or yellowing of the stamped surface.

The surfaces that can be stamped on depends on what type of stamp you have.

Online ordering allows you to receive faster turnaround service on your order. We are always happy to assist you with any questions you may have with the order process. Other ordering options include phone, check by mail, fax, and in person at our shop in Gresham, Oregon. Visit our contact page for complete details.

Yes. All transactions sent to and from the online system are encrypted. Payment information is not stored within the online system and all passwords and other sensitive information are stored in an encrypted form. Visit our Privacy Policy page for complete details.

You choose what works best for you. We offer US Postal Service, UPS and FedEx options. Visit our shipping information page for complete details.

You can use our website to select the products you need, checkout using the by mail or fax option and attach it to your purchase order. New accounts may need to fill out a credit application with our company prior to placing their first order. Please contact the sales department for more details.

First class mail generally takes between 3 and 7 days, Priority mail takes about 2 to 3 days to receive.

That depends on the shipping method you chose. Please call our toll free number 1-866-667-1133, to speak with a custom service representative to troubleshoot this situation.

If you requested UPS or FedEx shipping for you order, a tracking number is available upon request. Please call our toll free number 1-866-667-1133, to speak with a custom service representative to receive this information.

Send the broken stamp back to us and we will repair of replace it at no charge to you. If you need your stamp as soon as possible, call us with the situation and we can ship out another stamp for you the same day.

At Stamp-Connection, our main goal is to provide you with quality pre-inked and self inking stamps for every stamping need you may have. If, for any reason you are not satisfied with your product, please return it for a full return or a replacement at no cost to you. No matter what the error is. This means that even if you supplied the wrong information or the type-style chosen does not meet your specific needs, we will manufacture a new stamp for you at no cost.

Our policy is the same regardless of fault. Every product we sell comes with a 100% satisfaction guarantee. If, for any reason, you are not completely satisfied with the product, return it for a replacement at no charge.

At Stamp-Connection, our main goal is to provide you with quality pre-inked and self inking stamps for every stamping need you may have. If, for any reason you are not satisfied with your product, please return it for a full return or a replacement at no cost to you. No matter what the error is. This means that even if you supplied the wrong information or the type-style chosen does not meet your specific needs, we will manufacture a new stamp for you at no cost.

Click on the links below for detailed stamp re-inking instructions:

• Xstamper
• iStamp
• Ideal

Speed up your checkout by creating an account with Stamp-Connection. An account allows you to save your billing and shipping information for future transactions. Simply click the create an account link at the top of this page. From there, create your account by providing your name, an e-mail address and a password.

Click here to have a new password e-mailed to you.

Please e-mail any artwork needed for your order to art@stamp-connection.com.

Please ensure your artwork is a black and white image that is at least 300 dpi in one the PREFERRED formats:

• .eps (Encapsulated PostScript) File created as a Vector Graphic
• .jpg (Joint Photographic Experts Group) Common file format for photo images
• .pdf (Portable Document Format)
• .tiff, .tif (Tagged Image File Format) Common file format for large images