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Frequently Asked Questions

Use one of these easy ways to find the answers you need.

  • Find your question in the list below and click the plus sign to see the answer.
  • Call us with your questions at 866-667-1133.
  • Use one of our handy online contact forms.
  • Email your questions to our helpful staff.

We want to make sure you have the best experience and that means getting the right stamp.

If you have any questions, we're here to help.

I have some questions before I place my order.

The type of stamp you should get depends on your specific needs. In many cases our customers use several types of stamps to fulfill different stamping needs.

There are 3 specific types of stamp available:
pre-inked, self-inking, and traditional stamps that require a separate ink pad.

Contact our sales department at 866-667-1133 or by email to sales@stamp-connection.com for help figuring out the best products to fit your needs.
Pre-inked stamps offer the highest quality and best cost per impression of all the stamps. We offer two brands of pre-inked stamps, iStamp and Xstamper. These stamps come with the ink embedded into the die and require minimal pressure to make an impression. Xstamper brand stamps will last up to 50,000 impressions and iStamp brand stamps will last up to 30,000 impressions.

Self-Inking stamps are the most common stamp we manufacture. The stamp has a built-in ink pad that inks up the rubber dye and stamps the impression when you press down. The three brands we offer in self-inking are 2000 Plus, ClassiX, and Ideal/Trodat. Each of these use a water-based ink that will last several thousand impressions.

Traditional stamps use the same rubber dye that is used in the self-inking stamps, except it is mounted on either a piece of wood with a handle or an acrylic base. These are used with a separate ink pad, giving this stamp versatility to change colors and use fast-drying inks.
Pre-inked stamps provide the most amount of impressions before needing to be re-inked because they use an oil-based ink. iStamps will last up to 30,000 impressions while Xstampers can last until 50,000 impressions before needing to be re-inked.

Self-inking stamps use a water based ink that will last for several thousand impressions before your stamp needs to be re-inked.

Traditional wood handle stamps use a separate ink pad, so it will depend on the type of pad and ink you are using. Most ink pads will last for several thousand impressions but you should read the label for a better idea of how long it will last.
Oil-based inks are resistant to water, moisture, mild soaps, and detergents. Pre-inked stamps use oil-based ink. It is popular with Where's George? and other activities where the impression area may come into contact with water at a later time.

Water-based ink is not permanent and can be removed with a mild detergent and water. Most standard ink pads and self-inking stamps use water-based ink. These work best on regular paper and skin.
The surfaces that can be stamped on depend on the type of stamp you are using.

Most inks work well with standard paper however if you need to stamp on a different type of surface such as glass or plastic, a multisurface, quick-drying ink will be required.

Please call or email us if you have any questions on what stamp will work best with the surface you will be stamping on.

I'm ready to place an order.

Online ordering includes free shipping when you log into or create an account. This can always be upgraded if you need faster shipping and it allows you to receive faster turnaround service on your order.

We are happy to assist you with any and all questions you may have with the order process or products we offer.

Other ordering options include phone, check by mail, fax, and in person at our shop in Gresham, Oregon.

Visit our Customer Service Center for complete details.
YES!

All transactions sent to and from our online system are encrypted. In fact, we are unable to see the credit card numbers for orders placed through our website. While it will tell us the type of credit card that was used, we are never able to see the number or use it to add more items to your order.

We feel very strongly about our security and the security of our customers. For this reason, we constantly update our systems to follow the latest requirements.
We offer a Free Shipping option on all orders placed when logged into your online account that is up to our discretion as to shipping method.

We offer multiple upgrade options when you are checking out. Select from US Postal Service, FedEx, or UPS and you can even use your own account if you prefer.
You can use our website to select the products you need, checkout using the by mail or fax option, and attach it to your purchase order.

New accounts may need to complete a credit application with our company prior to placing their first order.

Please contact our sales department for more details.
If you had issues with uploading your art, please reply to your Order Confirmation Email with the appropriate art so that it stays linked to your order number.
Please make sure that your artwork is a black and white image that is at least 300 dpi in one of the PREFERRED formats:
  • .eps - File created as a Vector Graphic
  • .jpg - Common file format for photo images
  • .tiff or .tif - Common format for large images

I placed an order, now I have some questions.

This answer depends on the type of shipping you selected with your order.

Free Shipping generally takes between 3 and 7 days depending on where you are at. Orders are shipped from Gresham, Oregon.

Priority mail usually takes 2 to 3 days to arrive.

Orders placed by 3:00 pm EST ship the same business day from Gresham, Oregon. Orders placed after that are shipped the next business day.
This depends on the shipping method that was used. Please call us at 1-866-667-1133 so that we can help look into this.
If you selected UPS or FedEx shipping for your order, a tracking number is available upon request. Please call us at 1-866-667-1133 to have us email you the tracking number.

I got my stamp but something is wrong.

We have a 100% lifetime guarantee on our products.

Send the broken stamp back to us along with your order information and we will repair or replace it at no charge to you.

If you need your stamp as soon as possible, call us and we can ship out another stamp for you the same day.
Our main goal is to provide you with quality pre-inked and self-inking stamps. If you are not satisfied with your product, for any reason, please return it for a replacement at no cost to you.

No matter what the error is.

This means that even if you supplied the wrong information or the type-style chosen does not meet your specific needs, we will manufacture a new stamp for you at no cost.
Our policy is the same regardless of fault.

Every product we sell comes with a 100% satisfaction guarantee. If you are not satisifed with the product, for any reason, return it for a replacement at no charge.
Our policy is still the same.

Every product we sell comes with a 100% satisfaction guarantee.

This means that even if you ordered the wrong stamp, or the stamp that you ordered does not meet your needs, just return it and we will replace it with a stamp that does.

Questions about the website.

You can speed up your checkout by creating an account with us.

An account allows you to save your billing and shipping information for future transactions as well as seeing your past transactions.

Click on the "Account Login" link in the upper righthand corner, then select "Create Account" and complete the information.
If you have forgotten your password, no worries.

Click on the "Account Login" link in the upper right-hand corner, then select "Forgot Password" and enter your email address. Your password will be emailed to you.

Once you have signed in you will be able to log into your account and update your account settings with a new password.
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